Returns

Q: Where do you ship?

VILAUREN offers worldwide shipping . Whether you are in New York, Tokyo, or London, we deliver our luxury heels right to your doorstep.

Q: How long will it take to receive my order?

For orders within the United States , shipping typically takes 5–9 business days . International orders generally arrive within 7–10 business days .

Q: What is your return policy?

We accept returns within 14 days of delivery, provided the shoes are unworn, in their original packaging, and the protective film on the soles is intact.

OUR QUALITY PROMISE

We make sure you get what you paid for. Every single pair of Red Bottoms is hand-checked at our US warehouse before we ship it out. We look at the stitching, the shape, and the red sole to make sure they are perfect before they reach you.

14-DAY RETURNS

If you aren't happy with your shoes, you have 14 days from the day they arrive to send them back.

To get a refund, the shoes must be in brand-new condition:

The Red Sole: The glossy Red Bottoms must be perfect. If they are scratched or look like they’ve walked on pavement, we cannot take them back. Please only try them on on a carpet.
The Leather: No creases or marks on the patent leather.
The Box: You must send them back in the original VILAUREN box with the dust bags.

HOW TO RETURN

Fill out the form below
Send Them Back: Once we approve your return, you’ll ship them to our US warehouse.
Inspection: We will check the Red Bottoms one last time to make sure they aren't worn.
Get Your Money Back: After we check the shoes, you’ll get your refund in 5–7 days. We deduct a small restocking fee to cover the processing.

CHANGING SIZES

If they don't fit quite right, we offer one free size exchange if we have the new size in stock. Our support team will help you find the right fit so your heels are comfortable and stable.

BROKEN OR WRONG ITEMS

If your shoes are damaged during shipping, you must email us a photo within 24 hours of opening the box. Since we hand-check every pair before they leave our US warehouse, we take shipping damage very seriously and will send you a new pair fast.

VILAUREN.

Order number *

Email address *

Full name *

Phone number

Product name *

Reason for return *

Purchase date

Additional comments

I agree to the return policy and terms *

Satisfied or Refunded

Enjoy effortless returns and refunds, no questions asked.

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FAQ

Where do you ship?

VILAUREN offers worldwide shipping. Whether you are in New York, Tokyo, or London, we deliver our luxury heels right to your doorstep.

How long will it take to receive my order?

For orders within the United States, shipping typically takes 5–9 business days.

International orders generally arrive within 7–10 business days.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking link and your unique shipping number to monitor your delivery in real-time.

What is your return policy?

We accept returns within 14 days of delivery, provided the shoes are unworn, in their original packaging, and the protective film on the soles is intact.

Our customer support is available Monday to Friday: 8am-8:30pm (UTC-7).Average answer time: 24h

VILAUREN // STANDARD

We believe in the integrity of the design over the inflation of the markup. Every pair of Red Bottoms is defined by precision engineering and genuine materials. The new standard for the contemporary wardrobe.